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Return Policy

 Return Policy

 Thank you for choosing our wholesale B2B online marketplace for your business needs. We are committed to providing high-quality products and outstanding customer service. To ensure your satisfaction, we have established the following return policy:

1 Eligibility for Returns:

We do not accept returns for change of mind or if the customer no longer wants the product. We encourage all customers to carefully consider their purchases before making a final decision.

2 Defective or Damaged Products:

If you receive a product that is defective, damaged, or not as described, please contact our customer service team within 48 hours of delivery, and we will work with you to resolve the issue.

 

3 Return Timeframe:

Returns are accepted within 48 hours of the delivery date. If 48 hours have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

4 Return Conditions:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

5 Initiating a Return:

To initiate a return, please contact our customer service team with your order number and the reason for your return. We will provide you with instructions on how to return the item.

6 Exchange Process:

Customers may initiate an exchange within 48 hours of purchase by contacting our customer service team. Exchanges are subject to product availability. Customers are responsible for shipping costs associated with exchanges.

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