Effective Date: 01/01/2024

Welcome to Capital.lk. These Terms and Conditions govern your use of our website and mobile applications. By accessing or using our platform, you agree to be bound by these terms. Please read them carefully.

1. Overview

Capital.lk is a wholesale marketplace that connects buyers with a wide range of products. Our platform is currently designed for users within Sri Lanka, and all transactions are processed through local bank transfers.

2. Account Registration

• You must register for an account to place orders or access certain features.

• You are responsible for maintaining the confidentiality of your account login credentials.

• You agree to provide accurate and complete information during the registration and checkout process.

3. Order Placement and Customization

• Users can customize order details before completing a purchase.

• Once submitted, customized orders will be processed as per the selected options.

• Orders may be canceled within 24 hours of placement by contacting our support team.

4. Payment Methods

• Currently, we only accept bank transfers within Sri Lanka.

• Instructions for bank transfer payments will be provided during the checkout process.

• We are working on integrating online payment options (credit/debit cards, Apple Pay) in the near future.

5. Refund Policy

• Refunds are available within 24 hours of placing an order, provided the order has not been shipped or fulfilled.

• To request a refund, please contact us with your order number and reason for cancellation.

• Refunds will be processed via the same method used for payment (i.e., local bank transfer).

6. Wholesale Use Only

• This platform is intended primarily for bulk and wholesale orders.

• Minimum order quantities or specific pricing tiers may apply depending on the product category.

7. Shipping & Delivery

• Delivery times and charges may vary depending on location, order volume, and product availability.

• Capital.lk will make reasonable efforts to fulfill and deliver orders on time, but is not liable for delays caused by third-party carriers or unforeseen events.

8. Account Termination

• You may delete your account anytime from the User Dashboard.

• Upon deletion, all personal data and order history associated with your account will be permanently removed.

9. User Responsibilities

• You agree not to use the platform for any illegal or unauthorized purpose.

• You must not misuse the platform by knowingly introducing viruses, trojans, or other harmful material.

10. Limitation of Liability

• Capital.lk is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our platform.

• We do not guarantee uninterrupted or error-free service but strive to maintain the highest level of uptime and reliability.

11. Changes to Terms

• We reserve the right to update or modify these Terms and Conditions at any time.

• Continued use of the platform after changes constitutes your acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka, and any disputes shall be subject to the exclusive jurisdiction of the Sri Lankan courts.

13. Contact Us

For questions, cancellations, or support, please contact:

Email: [email protected]