Effective Date: 01/01/2024
At Capital.lk, we value your satisfaction and strive to deliver quality products. As a wholesale marketplace, we offer a clear and fair return policy for items that are damaged, defective, or do not match the product description or images.
You are eligible for a return only under the following circumstances:
The product received is damaged during delivery.
The item is defective or not functioning as intended.
The product significantly differs from the description or images shown on the website.
You must notify us of any issue within 24 hours of receiving the item.
Claims made after 24 hours of delivery will not be accepted.
To request a return, please:
Email us at [email protected] within 24 hours of delivery.
Include:
Your Order Number
A brief description of the issue
Clear photos or videos showing the damage, defect, or mismatch
Our team will review your request and respond within 1–2 business days.
Once approved, we will coordinate the return pickup or advise you on the return method.
Returned items must be in original packaging and unused condition.
Refunds or replacements will be processed after we receive and inspect the returned item.
Products that were used, altered, or damaged due to mishandling after delivery
Orders reported after the 24-hour window
Items returned without prior approval
If your return is approved, refunds will be issued via Sri Lanka bank transfer to the account used for the original payment.
For any issues regarding returns, please contact our support team:
Email: [email protected]
Address
273,6T, Ferguson's Rd, Colombo 15
Phone
0777400035
Address
273,6T, Ferguson's Rd, Colombo 15
Phone
0777400035
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