Return Policy
Effective Date: 01/01/2024
At Capital.lk, we value your satisfaction and strive to deliver quality products. As a wholesale marketplace, we offer a clear and fair return policy for items that are damaged, defective, or do not match the product description or images.
1. Eligible Return Conditions
You are eligible for a return only under the following circumstances:
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The product received is damaged during delivery.
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The item is defective or not functioning as intended.
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The product significantly differs from the description or images shown on the website.
2. Return Request Window
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You must notify us of any issue within 24 hours of receiving the item.
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Claims made after 24 hours of delivery will not be accepted.
3. How to Request a Return
To request a return, please:
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Email us at [email protected] within 24 hours of delivery.
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Include:
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Your Order Number
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A brief description of the issue
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Clear photos or videos showing the damage, defect, or mismatch
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Our team will review your request and respond within 1–2 business days.
4. Return Approval & Process
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Once approved, we will coordinate the return pickup or advise you on the return method.
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Returned items must be in original packaging and unused condition.
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Refunds or replacements will be processed after we receive and inspect the returned item.
5. Non-Returnable Items
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Products that were used, altered, or damaged due to mishandling after delivery
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Orders reported after the 24-hour window
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Items returned without prior approval
6. Refund Method
If your return is approved, refunds will be issued via Sri Lanka bank transfer to the account used for the original payment.
7. Need Help?
For any issues regarding returns, please contact our support team:
Email: [email protected]
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